Frequently Asked Questions

We accept checks, cash (corporate location only) and all major credit cards

We are sorry, but due to safety concerns and the risk of loss our drivers cannot accept your payment.

We bill our on-going customers in advance every 28 days. The first term invoice cannot be prorated. New customers must pay initial invoice prior to delivery.

If you are beyond your first term, we will be happy to prorate your final invoice. Simply request this upon cancellation. You may also request proration at a later date when you provide the confirmation code given to you by one of our customer service representatives upon cancellation.

Simply contact us and let us know you would like to cancel service. Our customer service representative will then give you a confirmation code and schedule your equipment for removal.

We stop billing on the date that you contact us to cancel service or at your pre-scheduled cancellation date.

You can pay via credit card upon placing your order, or we can send you an invoice if you would prefer to pay with check. Payment in full is due no later than one week prior to delivery. If payment is not received one week prior to delivery, we cannot guarantee your order unless other arrangements have been agreed upon by C&W Portables.

We require a 25% non-refundable down-payment upon ordering Luxury Restroom Trailers or special equipment (Elites). Trailers require an additional 25% non-refundable payment eight weeks prior to delivery. Payment in full for trailers and special equipment is required two weeks prior to delivery. A 50% deposit is due upon order for larger events.

One-Time/Event Orders: Cancellation is allowed seven days prior to delivery with full refund for standard equipment. If the order is cancelled inside of the seven day delivery window, you will be charged $25 for each cancelled unit.

On-going Orders: There is a $25 cancellation fee once the unit has been dispatched for delivery. Once the unit has been delivered, there is no refund for the first invoice of 28 days.

Luxury Restroom Trailers and Other Special Equipment Orders: Trailer and Elite deposits are non-refundable.

Absolutely. Just request this and provide us with an email address when placing your order.

We are happy to process your payments automatically. Simply let us know and provide us with your credit card information.